At Parrot Uncle, we're committed to delivering your order quickly, safely, and efficiently. Please review the information below before placing your order.
Shipping Destinations
We currently ship within the 48 contiguous United States and Washington, D.C.
We are unable to ship to:
- Alaska
- Puerto Rico
- U.S. Virgin Islands
- PO Boxes
- APO/FPO/DPO military addresses
- Freight forwarding companies
- International destinations
Orders shipped to Hawaii may require additional shipping charges. Please contact our Customer Support team before placing your order.
Free Shipping
We offer Free Standard Shipping on most orders within the contiguous United States.
If additional shipping charges apply due to product size or delivery location, the shipping cost will be displayed during checkout or communicated before your order is processed.
Order Processing
The estimated processing time for each product is displayed on its product page.
In-Stock Items
Most in-stock products are processed and shipped within 1–3 business days after payment has been confirmed.
Pre-Order & Backordered Items
Some products require additional production time before shipment. These items typically ship within 1–5 weeks. The estimated processing time is shown on each product page before purchase.
Business days exclude weekends and public holidays.
Shipping & Delivery
After your order has been shipped, most deliveries arrive within 3–7 business days.
Delivery times are estimates only and may vary depending on your location, weather conditions, carrier delays, holidays, or other unforeseen circumstances.
Oversized products may be shipped separately or delivered by a freight carrier when necessary.
Shipping Confirmation
Once your order ships, you will receive a shipping confirmation email containing:
- Tracking number
- Shipping carrier
- Tracking link
Please allow up to 24 hours for your tracking information to become active.
Tracking Your Order
You can track your order at any time by:
- Clicking the tracking link in your shipping confirmation email, or
- Logging into your Parrot Uncle account and visiting My Orders.
If your order contains multiple packages, each package will have its own tracking number.
Can I Change My Shipping Address?
If your order has not yet entered processing, we may be able to update your shipping address.
Once an order has been shipped, we are unable to change the delivery address.
If you need to make changes, please contact our Customer Support team as soon as possible.
Order Marked as Delivered but Not Received
If your tracking information shows your package has been delivered but you cannot locate it, please:
- Verify your shipping address.
- Check around your property, including your porch, garage, mailbox, or other safe delivery locations.
- Ask family members, neighbors, or your apartment office if they accepted the package.
- Contact the shipping carrier using your tracking number for additional delivery information.
If your package is still missing after 24 hours, please contact our Customer Support team with your order number and tracking number. We'll gladly assist you in working with the carrier to resolve the issue.
Damaged or Incorrect Items
Please inspect your order immediately after delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your shipment.
To help us resolve the issue as quickly as possible, please provide:
- Your order number
- Photos of the product
- Photos of the outer packaging
- Photos of the shipping label
- A brief description or short video showing the issue (if applicable)
Please keep the original packaging until your claim has been completed.
For the best after-sales support, shipping damage or product issues should be reported within 14 days of delivery.
Shipping Delays
Although we make every effort to deliver orders on time, shipping delays may occasionally occur due to weather conditions, carrier operations, or other circumstances beyond our control.
If your shipment has experienced an unexpected delay, please contact both the shipping carrier and our Customer Support team.
If the carrier confirms that your package has been lost or cannot be delivered within a reasonable timeframe, we will arrange either:
- A replacement shipment, or
- A full refund,
depending on your preference.
Shipping FAQs
Which shipping carriers do you use?
We work with trusted carriers such as UPS, FedEx, USPS, regional delivery providers, and freight carriers when necessary. The carrier is selected based on your location and the size of your order.
Can I ship to a PO Box or military address?
No. We require a physical street address for delivery and cannot ship to PO Boxes, APO/FPO, or DPO military addresses.
Can I ship one order to multiple addresses?
Each order can only be shipped to one delivery address. If you'd like to send items to different recipients or addresses, please place separate orders.
