We currently ship within the 48 contiguous United States and Washington, D.C.

We are unable to ship to:

• Alaska
• Puerto Rico
• U.S. Virgin Islands
• PO Boxes
• APO/FPO/DPO military addresses
• Freight forwarding companies
• International destinations

Orders shipped to Hawaii may require additional shipping charges. Please contact our Customer Support team before placing your order.

We offer Free Standard Shipping on most orders within the contiguous United States.

If additional shipping charges apply due to product size or delivery location, the shipping cost will be displayed during checkout or communicated before your order is processed.

The estimated processing time for each product is displayed on its product page.

In-Stock Items

Most in-stock products are processed and shipped within 1–3 business days after payment has been confirmed.

Pre-Order & Backordered Items

Some products require additional production time before shipment. These items typically ship within 1–5 weeks. The estimated processing time is shown on each product page before purchase.

Business days exclude weekends and public holidays.

Shipping & Delivery

After your order has been shipped, most deliveries arrive within 3–7 business days.

Delivery times are estimates only and may vary depending on your location, weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Oversized products may be shipped separately or delivered by a freight carrier when necessary.

Shipping Confirmation

Once your order ships, you will receive a shipping confirmation email containing:

• Tracking number
• Shipping carrier
• Tracking link

Please allow up to 24 hours for your tracking information to become active.

You can track your order at any time by:

• Clicking the tracking link in your shipping confirmation email, or
• Logging into your Parrot Uncle account and visiting My Orders.

If your order contains multiple packages, each package will have its own tracking number.

Can I Change My Shipping Address?

If your order has not yet entered processing, we may be able to update your shipping address.

Once an order has been shipped, we are unable to change the delivery address.

If you need to make changes, please contact our Customer Support team as soon as possible.

Order Marked as Delivered but Not Received

If your tracking information shows your package has been delivered but you cannot locate it, please:

• Verify your shipping address.
• Check around your property, including your porch, garage, mailbox, or other safe delivery locations.
• Ask family members, neighbors, or your apartment office if they accepted the package.
• Contact the shipping carrier using your tracking number for additional delivery information.

If your package is still missing after 24 hours, please contact our Customer Support team with your order number and tracking number. We'll gladly assist you in working with the carrier to resolve the issue.

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your shipment.

To help us resolve the issue as quickly as possible, please provide:

• Your order number
• Photos of the product
• Photos of the outer packaging
• Photos of the shipping label
• A brief description or short video showing the issue (if applicable)

Please keep the original packaging until your claim has been completed.

For the best after-sales support, shipping damage or product issues should be reported within 14 days of delivery.

Although we make every effort to deliver orders on time, shipping delays may occasionally occur due to weather conditions, carrier operations, or other circumstances beyond our control.

If your shipment has experienced an unexpected delay, please contact both the shipping carrier and our Customer Support team.

If the carrier confirms that your package has been lost or cannot be delivered within a reasonable timeframe, we will arrange either:

• A replacement shipment, or
• A full refund,

depending on your preference.

Which shipping carriers do you use?

We work with trusted carriers such as UPS, FedEx, USPS, regional delivery providers, and freight carriers when necessary. The carrier is selected based on your location and the size of your order.

Can I ship to a PO Box or military address?

No. We require a physical street address for delivery and cannot ship to PO Boxes, APO/FPO, or DPO military addresses.

Can I ship one order to multiple addresses?

Each order can only be shipped to one delivery address. If you'd like to send items to different recipients or addresses, please place separate orders.

Need Help?

Email: support@parrotuncle.com

Or visit our Contact Us page for additional assistance.

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must:

• Be unused and uninstalled
• Be in its original condition
• Include all original parts, accessories, manuals, and packaging
• Be free from damage caused by improper use or installation

Returns that do not meet these requirements may not be accepted.

For safety and quality reasons, we cannot accept returns for products that have been:

• Installed or used
• Physically damaged after delivery
• Modified, repaired, or altered without authorization
• Returned without the original packaging
• Returned with missing parts or accessories

Products showing signs of misuse, improper installation, or abnormal wear are not eligible for return.

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

To help us resolve your request as quickly as possible, please provide:

• Your order number
• Photos of the product
• Photos of the outer packaging
• Photos of the shipping label
• A brief description of the issue
• A short video if the problem cannot be clearly shown in photos

For the fastest after-sales service, product issues should be reported within 14 days of delivery.

If the Return Is Due to Our Error

If the return is caused by a damaged product, a manufacturing defect, or an incorrect item shipped by us, Parrot Uncle will cover the return shipping costs and provide return instructions.

If the Return Is for Personal Reasons

If the return is due to reasons such as ordered the wrong item, changed your mind, no longer needed the product, purchased by mistake, or ordered the wrong size or style, the customer is responsible for all return shipping costs.

If you refuse delivery of a package for personal reasons, any shipping and return charges incurred may be deducted from your refund.

Exchanges

If you would like to exchange your product, please contact our Customer Support team before returning the item. Once we receive and inspect the returned product, we'll arrange the exchange as quickly as possible, subject to product availability.

After we receive and inspect your returned item, your refund will be processed within 7 business days.

Refunds will be issued to your original payment method.

Depending on your bank or credit card provider, it may take several additional business days for the refund to appear in your account.

Original shipping charges (if any) are non-refundable unless the return is due to our error.

Before returning any product, please contact our Customer Support team to obtain return instructions.

Please include:

• Your order number
• Product model
• Reason for the return
• Photos or videos (if applicable)

Returns sent without prior communication may delay the processing of your refund.

Return Address

Please contact us before returning any item. Our Customer Support team will provide return instructions to help ensure your return is processed correctly.

Parrot Uncle Returns Center
17745 E Valley Blvd
City of Industry, CA 91744
United States

Product Component	Warranty Coverage
Motor	Limited Lifetime Warranty
Fan Parts	One-Year Limited Warranty
Light Kit & LED Module	One-Year Limited Warranty

Limited Lifetime Warranty

The ceiling fan motor is covered by a Limited Lifetime Warranty against defects in materials or workmanship under normal residential use.

If the motor is determined by Parrot Uncle to be defective, we will provide a replacement motor or replacement fan at no additional charge.

This warranty applies only to the motor and does not cover electronic control components, including:

• Remote control transmitters
• Remote receivers
• Capacitors
• Wall controls
• Other electronic accessories

One-Year Limited Warranty

Unless otherwise stated on the product page, all other fan components are covered by a One-Year Limited Warranty from the original date of purchase against defects in materials or workmanship.

Replacement Parts

Replacement parts are available for many Parrot Uncle products. If you need replacement blades, light kits, remotes, receivers, or other parts, please contact our Customer Support team with your product model number.

One-Year Limited Warranty

The light kit, including the LED module or LED bulb (excluding glass components), is covered by a One-Year Limited Warranty against manufacturing defects.

If an identical replacement part is unavailable within 60 days, Parrot Uncle reserves the right to provide a comparable replacement product or component of equal or greater value.

This warranty does not cover:

• Labor or installation costs, including electrician fees
• Remote control batteries
• Normal wear and tear
• Cosmetic imperfections that do not affect product performance
• Products purchased from unauthorized sellers
• Refurbished or second-hand products
• Products installed outside the United States
• Products without valid proof of purchase
• Products owned by anyone other than the original purchaser

This warranty also does not cover damage caused by:

• Improper installation or maintenance
• Misuse, abuse, or neglect
• Unauthorized repairs or modifications
• Failure to follow installation or operating instructions
• Electrical surges or improper voltage
• Use of incompatible replacement parts or accessories
• Fire, flooding, lightning, storms, or other natural disasters
• Other events beyond Parrot Uncle's reasonable control

Warranty Limitations

This Limited Warranty is the sole and exclusive warranty provided by Parrot Uncle. To the maximum extent permitted by applicable law, Parrot Uncle shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, this product.

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of the applicable warranty period described above, except where prohibited by law.

To request warranty service, please contact our Customer Support team and provide:

• Your order number or proof of purchase
• Product model number
• A description of the issue
• Photos or videos showing the problem (if applicable)

Email: support@parrotuncle.com

Proof of purchase is required for all warranty claims.

Does the warranty transfer to a new owner?

No. This warranty applies only to the original purchaser and is non-transferable.

Does the warranty cover installation costs?

No. The warranty covers replacement parts only and does not include labor, installation, or electrician fees.

Do I need proof of purchase?

Yes. A valid proof of purchase is required for all warranty claims.

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• PayPal
• Shop Pay
• Shop Pay Installments (Eligible Orders)
• Apple Pay
• Google Pay
• Amazon Pay

The available payment methods may vary depending on your location or device.

Your privacy and payment security are extremely important to us.

All transactions on ParrotUncle.com are protected using industry-standard SSL encryption technology.

We do not store your credit card information. All payments are securely processed by trusted third-party payment providers.

What Should I Do If My Payment Is Declined?

If your payment cannot be completed, please try the following:

• Verify that your billing information is correct.
• Make sure your card has sufficient available funds.
• Confirm that your card has not expired.
• Try another payment method.
• Contact your bank or card issuer if the problem continues.

If you believe the issue is related to our website, please contact our Customer Support team and we'll be happy to assist you.

Eligible customers may choose Shop Pay Installments at checkout to split their purchase into convenient installment payments.

Installment options are provided by Shop Pay and are subject to eligibility requirements and approval.

All prices displayed on ParrotUncle.com are listed in U.S. Dollars (USD).

Prices, promotions, and product availability are subject to change without prior notice.

If a pricing error occurs due to a technical issue or typographical mistake, Parrot Uncle reserves the right to cancel or refuse any order placed at the incorrect price. If this occurs, we will notify you before processing your order.

Sales Tax

Sales tax is calculated according to applicable state and local tax laws.

If your shipping destination requires sales tax collection, the appropriate amount will be automatically calculated and displayed during checkout before payment.

Why Isn't My Discount Code Working?

A discount code may not apply for one of the following reasons:

• The code has expired.
• The code has already been redeemed.
• Only one discount code may be used per order.
• The code is only valid for selected products or collections.
• The minimum purchase requirement has not been met.
• The code cannot be combined with other promotions, clearance items, or special offers.

If you have any questions about a promotion or coupon, please contact our Customer Support team.

A. Submit personal information

We collect information that you voluntarily share through this website. This usually happens when you make a purchase on the website, register on the website, register a product, download software, access product information, participate in surveys, or log in to areas where authorization is required on the website. We may collect personal information, such as your name, mailing address, email address, phone number, or any other identifier that can contact you online or offline ("personal information"), provided that you voluntarily provide such personal information give us.

B. Non-personal information

We may also collect non-personal information about you, such as the types of products or services you order from this website, the details of your transactions through this website and the fulfillment of orders, and your search queries on this website, and your communication records and copies (if you contact us).

C. Children's personal information

This website is not suitable for children under 18 years of age. We do not knowingly collect personal information from children under the age of 18. If you are under the age of 18, please do not use or provide any information on this website, or provide us with any information about you in other ways. If we learn that we have collected or received such information, we will take reasonable steps to delete the information. If you think we may have any information from or about children under the age of 18, please contact us at support@parrotuncle.com.

Analytical Skills

We may use Google Analytics or other similar technologies ("analysis technologies") to automatically collect and process certain information about you and your use of this website. Our web server and/or analysis technology may collect and store the following general information about you: the original name of the domain from which you access the Internet; the IP address (the Internet address of the device) tracks your session while you remain anonymous; The date and time you visit this website; the website pages you visit; the IP address that you directly link to our website; and the type of device, device ID, and web browser you use to access the website. This information is statistical data and does not include personal information.

Generally speaking, we use or share the information we collect about you or the information you provide to us, including any personal information:

1. To show you this website and its content.
2. Provide you with information, products or services that you request or order from us.
3. Send our communications via email to your email address.
4. Record your sessions on the site and analyze site usage.
5. To achieve any other purpose for which you provide it.
6. Notify you about changes to the website or any products or services we offer or provide through the website.
7. We may describe when you provide information in any other way.
8. Use for any other purpose with your consent.

Control and Review Your Information

We strive to provide you with choices regarding the personal information you provide to us and other information we collect through the website. You can set your browser to reject all or part of browser cookies, or to remind you when cookies are sent. If you disable or refuse cookies, please note that some parts of this website may be inaccessible or may not function properly. You can adjust your browser settings to block all cookies. Some browsers also allow you to restrict cookie blocking to specific websites. You need to adjust the settings on each browser and each device where you want to block cookies.

We have implemented measures that we consider reasonable to protect your personal information from accidental loss and unauthorized access, use, alteration and disclosure. All the information you provide to us is stored on a secure server behind the firewall. Your personal information is protected by a password, and within our organization is limited to employees and trusted third-party vendors who need to access your personal information to contact you and provide the products or services you order or request from this website.

The safety and security of your information also depends on you. If we provide you (or you have chosen) a password to access certain parts of this website, you are responsible for keeping the password confidential. Do not share your password with anyone.

Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through this website. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures we provide.

We may modify this privacy statement from time to time at our sole discretion. We will provide notification at least by updating this post. You should carefully read this privacy statement from time to time, especially when you visit this website, so that you are aware of any changes. However, if we make major changes to this privacy statement, we will post a notice on the website stating that the terms of this privacy statement have been or will be changed. Any changes to this privacy statement will take effect on the "last updated" date cited in this privacy statement. By using this website, you agree to accept any such changes and our collection and sharing of your personal information in accordance with the terms of the privacy statement at the time.

The website is jointly operated by Eileen grays LLC and BUMPERR Limited. Throughout the site, the terms "we", "us" and "our" refer to www.parrotuncle.com. www.parrotuncle.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Company name: Eileen grays LLC
Address: 218 BLACK TIE LN CHAPEL HILL NC US 27514

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

• (a) for any unlawful purpose;
• (b) to solicit others to perform or participate in any unlawful acts;
• (c) to violate any international or UK's regulations, rules, laws, or local ordinances;
• (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• (f) to submit false or misleading information;
• (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
• (h) to collect or track the personal information of others;
• (i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
• (j) for any obscene or immoral purpose; or
• (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of USA.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Company name: Eileen grays LLC
Address: 218 BLACK TIE LN CHAPEL HILL NC US 27514