Find concise answers to common questions before you buy. For troubleshooting, returns, warranty service, or other after-sales support, please visit our Help Center.
Ordering, Shipping & Policies
Q: Where do you ship, and how are shipping costs calculated?
A: We ship to the 48 contiguous U.S. states and Washington, D.C.; Hawaii may require an extra charge. We do not ship to Alaska, Puerto Rico, U.S. territories, PO Boxes, military addresses, freight forwarders, or international destinations. See our Shipping Policy. Please refer to our current policy for complete details.
Q: How long will it take to process and deliver my order?
A: In-stock items usually process in 1–3 business days; pre-orders and backorders may take 1–5 weeks. Delivery after shipment is usually 3–7 business days. See our Shipping Policy. Please refer to our current policy for complete details.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Shop Pay, eligible Shop Pay Installments, Apple Pay, Google Pay, and Amazon Pay. Available options may vary. See Pricing & Payments. Please refer to our current policy for complete details.
Q: Will I be charged sales tax?
A: Sales tax is applied where required and shown at checkout before payment. See Pricing & Payments. Please refer to our current policy for complete details.
Q: Can I combine multiple discount codes?
A: Discount codes must be used individually and cannot be stacked. Exceptions apply only when the promotion terms clearly allow it. See Pricing & Payments. Please refer to our current policy for complete details.
Q: What is your return policy?
A: Unused, uninstalled items may be returned within 30 days in their original condition. Customers pay return shipping for personal-reason returns; Parrot Uncle covers confirmed damaged, defective, or incorrect items. Contact us first and review our Refund & Return Policy. Please refer to our current policy for complete details.
Q: What warranty coverage is included?
A: Ceiling fan motors generally have a Limited Lifetime Warranty; fan parts and LED components generally have a One-Year Limited Warranty. Coverage requires the original purchaser and proof of purchase and excludes labor costs. See our Limited Warranty. Please refer to our current policy for complete details.
Choosing the Right Ceiling Fan
Q: What does the listed fan size mean?
A: The listed size is the fan's total diameter from blade tip to blade tip, not the length of one blade. Compare sizes in our Ceiling Fans collection.
Q: How do I choose the right fan size for my room?
A: Consider the room dimensions, ceiling height, layout, and nearby obstacles. Use the filters in our Ceiling Fans collection, or contact us with your measurements.
Q: Which fan type is best for a low ceiling?
A: Choose a fan specifically designed for hugger or flush-mount installation, and confirm its total height before ordering. Browse our Hugger & Flush-Mount Ceiling Fans.
Q: What is an HVLS ceiling fan?
A: HVLS means High Volume, Low Speed. These large fans provide broad whole-space circulation at a lower RPM. Explore our Large Ceiling Fans.
Q: Will one large fan be enough for my garage, workshop, or great room?
A: Coverage depends on room size, ceiling height, layout, and obstacles; very large spaces may need multiple fans. Compare our Large Ceiling Fans, or contact us with your dimensions.
Q: Should I choose a ceiling fan with or without a light?
A: Choose a lighted fan when the fixture must also illuminate the room; otherwise, a fan without a light offers a simpler profile. Compare Ceiling Fans With Lights and Ceiling Fans Without Lights.
Installation & Compatibility
Q: Can the fan be installed on a sloped or vaulted ceiling?
A: Most downrod fans support slopes up to 15° unless stated otherwise. Steeper ceilings need an adapter; our bracket supports up to 45° but is not compatible with every fan. Confirm the model and angle before ordering.
Q: What downrod lengths are available?
A: Common optional lengths are 18, 24, 36, and 48 inches; 48 inches is the longest we offer. Compatibility varies by model, so confirm before ordering.
Q: Will I need an extension wire with a longer downrod?
A: Some models need a compatible extension wire, while others already include enough wire. Contact us with the product link and desired downrod length.
Q: Can a downrod-mount fan be converted to flush mount?
A: No. A downrod-mount fan cannot be converted to flush mount, and the downrod must not be removed. For low ceilings, choose our Hugger & Flush-Mount Ceiling Fans.
Q: How much clearance does a ceiling fan require?
A: Fan blades should generally be 7–10 feet above the floor. For large or sloped installations, keep blade tips at least 30 inches from the ceiling and walls.
Q: Can I use a wall switch or wall dimmer?
A: A wall switch may control the main power. Use the supplied remote for receiver-controlled functions, and do not use a standard dimmer or bypass the receiver unless the manual permits it.
Q: Can the fan and light be wired to two separate wall switches?
A: No. The fan and light should be connected to a single power supply through the receiver. The included remote controls the fan and light separately.
Q: Do I need a professional electrician for installation?
A: Yes, we recommend a qualified electrician. The fan must be secured to a fan-rated electrical box or reinforced structure and installed according to the manual and local codes.
Remote Control, Smart Features & Lighting
Q: Is a remote control included?
A: Most remote-controlled models include a remote and receiver, but package contents vary. Check the Product Details section; a wall holder is not included with every model.
Q: Does the fan support app, Wi-Fi, Alexa, or Google Home control?
A: Only models specifically listed as app, Wi-Fi, eWeLink, Tuya, Smart Life, Alexa, or Google Home compatible support smart control. A remote alone does not indicate smart capability.
Q: Can I make a regular ceiling fan smart by replacing the receiver?
A: Generally, no. Receivers and control systems are model-specific, so use only parts confirmed for the exact fan.
Q: Can one remote control multiple fans?
A: It depends on the model. Some systems pair with multiple fans, while others support only one-to-one control.
Q: Will the fan remember its settings after a power interruption?
A: Memory behavior varies by model. Some fans restore previous settings, while others return to a default setting.
Q: Is the light dimmable, and can I change the color temperature?
A: Lighting features vary by model. Check the product specifications for dimming and color-temperature options, or browse Ceiling Fans With Lights.
Q: Is the LED module or bulb included?
A: Integrated LED models include the LED module. Replaceable-bulb models may not include bulbs; use the listed bulb type and maximum wattage.
Outdoor Use & Product Materials
Q: Can the fan be installed on a covered patio or porch?
A: Covered outdoor areas generally require a damp- or wet-rated fan protected from moisture and wind-driven rain. Browse our Outdoor Ceiling Fans.
Q: Can an outdoor fan be exposed directly to rain?
A: Only if the product rating and manual specifically allow direct weather exposure. Even outdoor fans last longer when installed under cover. Review our Outdoor Ceiling Fans.
Q: What do Dry, Damp, Wet, IPX4, and IP44 ratings mean?
A: Dry-rated products are for indoor use, damp-rated products tolerate limited moisture, and wet-rated products allow greater exposure. IP ratings describe protection from solids and water; follow the exact product rating.
Q: Can the fan be used in a dusty workshop, barn, or stable?
A: Use only a model suitable for the environment. Dust can shorten product life, so keep the fan sheltered from moisture and clean it regularly with the power off.
Q: What materials are the blades made of, and will the finish match the photos?
A: Blade materials may include solid wood, plywood, MDF, ABS, or aluminum. Slight color or grain variations are normal; check the exact product specifications before ordering.
Still need help?
Visit our Help Center, use Live Chat, or email support@parrotuncle.com.
Phone: (+1) 213-263-5566
Working hours: 10:00 am to 4:00 pm (GMT-7), Monday to Friday.
Visit our Help Center, use Live Chat, or email support@parrotuncle.com.
Phone: (+1) 213-263-5566
Working hours: 10:00 am to 4:00 pm (GMT-7), Monday to Friday.

