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FAQs

Q: How do you calculate shipping costs?
A: Shipping costs for freight and express shipments are based on point-to-point calculations, taking into account weight, distance and shipping method. Additional charges for freight shipments may apply.
Q: What is your return policy?
A: Generally, parrotuncle.com accepts returns for up to 30 days from the date of shipment. Products being returned must be new and in their original sealed packaging. Other restrictions apply. Please refer our Return Policy for more information. For information products that are defective or were damaged during shipment, please refer our damaged and defective goods section of our Return Policy.
Q: Will I be charged sales tax?
A: You will not be charged sales tax.
Q: What types of credit cards do you accept?
A: parrotuncle.com accepts all major credit cards, including Visa, Mastercard, American Express and Discover cards.
Q: Can I pay with a method besides a credit card?
A: In addition to accepting credit cards, parrotuncle.com accepts payment through PayPal.
Q: Do you offer coupon codes?
A: parrotuncle.com offers various promotional codes throughout the year. To receive the latest deals, sign up for our email list. Certain manufacturers’ products cannot be purchased using our coupon codes. Please see each individual promotion for details.
Q: What is your warranty policy?
A: parrotuncle.com proudly stands behind all products we sell. When you meet a defect in materials or workmanship when purchase within one year, we will repair or replace your product. Certain exclusions do apply, so please see our Warranty Policy for more details.
Q: What does processing time mean?
A: There are many handmade fixtures we are selling on parrotuncle, for this kind of products,the processing time will be a little longer than others,which will be about 15 business days after payment. For other fixtures, the processing time will be about 7 business days. We will email you after you place the order and inform you the specific processing time.
Q: How can I track my order?
A: After the lamp is finish processing, you can track the status of the package online within about 2-3 business days.
Q: If I order more than one item, will they arrive in the same box?
A: parrotuncle.com owns different warehouses, orders of two or more items may result in multiple separate shipments. Your order may arrive as several shipments on different days. No additional charge from your side.
Q: If you have more than two fans of the same model and want to control them separately, you can check this:
A: Matters needing attention
1. This product is only used for on/off and speed control of interior ceiling fans (including lamps), and on/off control of ceiling fan lamps. To avoid overheating and damage to other equipment, do not use for control sockets, motor control equipment, or transformer powered equipment. This product is only used to control a single ceiling fan and lighting combination.
Second, the transmitter and receiver code
If there are two or more ceiling fans installed in the same house, in order to prevent your ceiling fans from being affected by the remote control of the adjacent ceiling fans, first turn the switch in each remote control transmitter to the CODE position (see the schematic diagram FIG1) Remarks: The standard state of the transmitter is in the common code COM.
After installing the remote control receiver on the ceiling fan
1: Turn on the power of the 1# ceiling fan receiver (the power of the 2# receiver is kept in a power-off state), within 30 seconds after the fan power is turned on, press the LEARN button corresponding to the 1# transmitter, then The receiver will learn the transmitter code. When the transmitter code is learned successfully, the light of the receiver will flash twice, and then it can be used normally.
2: Turn on the power of the 2# ceiling fan receiver (the power of the 1# receiver is kept in a power-off state), within 30 seconds after the fan power is turned on, press the LEARN button corresponding to the 2# transmitter, then The receiver will learn the transmitter code. When the transmitter code is learned successfully, the light of the receiver will flash twice, and then it can be used normally.
And so on, only one ceiling fan is powered on each time the corresponding transmitter learns.
After the 1# and 2# remote control transmitters have been successfully learned, turn on the power of both ceiling fans. At this time, the 1# transmitter and the 2# transmitter can be used independently for one ceiling fan.